IT Tickets (Case)

If you are having issues with the Portal please check our frequently asked questions.

Cases is a great place to ask questions to the Information Technology (IT) team. You can ask questions, requests improvements, reports, etc…

Creating a Case #

Once you click on “Create IT Support Ticket” you will be prompted to a new screen to ask your question.

1. You can title your question anything.
2. Priority Types:
   a. Low
   b. Normal
   c. High
   d. Urgent
3. Types:
   a. Question – Ask anything
   b. Incident – Did something happen that shouldn’t have?
   c. Problem – Are you stuck?
4. Write a detailed description of your question/concern here. Please be as detailed as possible.
5. Attach screenshots to help us troubleshoot.